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Golden Rules to Survive the Future of Customer Experience

Globalization was already sliding into “slowbalization” before 2020 came crashing down around us. Now, some of the world is beginning to recover from the pandemic’s dire economic effects while others are still deep in the trenches of fighting the virus.  On the business front, the pandemic has brought a lot of issues into clearer focus.      …

The post Golden Rules to Survive the Future of Customer Experience appeared first on Unbabel.

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Globalization was already sliding into “slowbalization” before 2020 came crashing down around us. Now, some of the world is beginning to recover from the pandemic’s dire economic effects while others are still deep in the trenches of fighting the virus. 

On the business front, the pandemic has brought a lot of issues into clearer focus.     

In the last five to 10 years, we’ve seen an acceleration of technology enabling globalized business. Communication has never been more frictionless due to advances in communication and translation technologies.

Yet many of these technology trends were just talking points for customer service organizations. Now, the instability of 2020 is forcing many to reconsider their relationships with technology and their strategies around resilience. 

In this post, you’ll learn best practices and strategic approaches I’ve gleaned from working with customer service experts and talking to some of the greatest minds in the field. These golden rules will help you meet the future of globalized customer service head-on. 

Build continental redundancy

Where’s your customer service team located? Odds are you have a customer success team at HQ and one or a few call centers, either in the country where most of your customers reside or in a low-cost area like India or the Philippines. Perhaps you use a BPO. That’s a good start. But if the pandemic has taught us anything, it’s that Murphy’s Law is real. Things can go wrong, and will, and there’s no predicting where or when.

And while bad things do happen, they tend not to happen all in the same place at the same time. COVID has been a perfect example of this, as waves have spread around the globe at different points in time, hitting Asia, then Europe, then the U.S. and Latin America in turn. First the virus, then the economic fall-out.

Continental redundancy is a powerful strategy to prepare for the unexpected on the customer service front. It means having call centers or—even better—a distributed team of customer service reps, all over the world. This way you can spin up new customer service centers whenever and wherever needed, without the need for real estate or full-time employees who speak each native language. 

Having a dual continent or multi-content customer service strategy is key to resilience. Multi-continent customer service teams have the agility to deliver high-quality customer experience without disruption, no matter what is happening.

Embrace the gig economy

Paula Kennedy Garcia is the VP of strategic projects and corporate strategy for Concentrix’s gig platform, Solv. She recently wrote about Gartner’s Hype Cycle for the gig economy and remote work. As Garcia puts it, the gig economy is among the “furthest evolved along the plateau of productivity.” Gartner also rates gig and remote work trends as “high benefit” and expects these areas to boom—not wane—in the years to come, even as the global pandemic recedes. 

You no longer need traditional call centers at all. In fact, sometimes it’s best to take a more creative approach. For example, Xbox’s customer service team includes gamers who answer customer questions on a gig basis. And why not have your biggest fans and natural experts handle at least some of your customer service queries? It’s win-win.

The gig economy sometimes gets a bad rap in the media, but when used ethically and strategically it can have benefits for businesses and customers alike. 

Turn language barriers into a superpower

“Act globally, think locally.” That’s how Vikas Bhambri at Kustomer put it in a recent LinkedIn Live Chat we did together. I couldn’t agree more. Once, the 6,500+ languages spoken around the world acted as barriers between people. Today, technology can flip a language barrier into a business advantage.

Language plays an important—if often overlooked—role in building customer relationships, as Bhambri points out. It’s hard to convey to a customer you care about them if you can’t communicate with them in their preferred language. (And, no, it’s not enough to have your website or app available in their local language.) When people engage with you via a customer service request on any platform, you must show empathy and willingness to engage in their language in a timely fashion. 

Especially today, as economic and health conditions have made many people’s lives harder, businesses who treat their customers with empathy and respect will win. 

WFH DNA FTW

Shopify opened shop, so to speak, in Ireland in the middle of 2015. Ireland was a somewhat unusual choice for a Silicon Valley-style company. Yet they chose the location, after careful consideration, because of the large pool of available talent. Shopify has since grown to a global team of 300, with zero offices. 

John Riordan, director of support at Shopify, is an outspoken advocate of work-from-home culture. He and the team at Shopify believe remote work is key to their success and the way of the future. 

As Riordan puts it, “I think work from home is going to be far more a part of work in the future than it is now.” Employees value the ability to live anywhere they want and work from anywhere just as much as compensation. Riordan says, “The technology is there…. It’s just a case of a mindset change.” Shopify has been able to hire a talented team, including many who live in small towns around the world. Their remote-work mentality both expands the pool of talent they can access and brings jobs to underserved areas. 

Not surprisingly, Shopify has thrived during COVID-19 in part due to this mindset. Other businesses, including BPOs like TaskUs, have already committed to WFH through the end of 2020 if not longer. Google has proactively said employees can WFH until July 2021. It’s likely many businesses will spend this time rethinking whether they truly need brick-and-mortar offices.

TL;DR: Just because your business didn’t start out with remote DNA doesn’t mean you can’t embrace and incorporate it now, and the benefits dramatically outweigh the downsides.

Cut ties with the past

Customer service and outsourcing can be spaces filled with stagnation. Once relationships are built, the status quo sets in, with all the inertia that implies.

This year’s events give companies a unique opportunity to rethink the status quo. It’s a chance to break toxic relationships and move on from partners who aren’t innovating fast enough. It’s an occasion to reposition your business and rethink your customer experience strategy. 

Do you want to be the stable player, or do you want to innovate and differentiate? I’d argue choosing the “old way” is a path to obsolescence. Choosing innovation is a path to embracing your customers and building relationships with them that will enable your business to succeed, even in a challenging economic climate. 

Treat your customers as you’d want to be treated; that’s the best golden rule.

AI

Arcanum makes Hungarian heritage accessible with Amazon Rekognition

Arcanum specializes in digitizing Hungarian language content, including newspapers, books, maps, and art. With over 30 years of experience, Arcanum serves more than 30,000 global subscribers with access to Hungarian culture, history, and heritage. Amazon Rekognition Solutions Architects worked with Arcanum to add highly scalable image analysis to Hungaricana, a free service provided by Arcanum, […]

Published

on

Arcanum specializes in digitizing Hungarian language content, including newspapers, books, maps, and art. With over 30 years of experience, Arcanum serves more than 30,000 global subscribers with access to Hungarian culture, history, and heritage.

Amazon Rekognition Solutions Architects worked with Arcanum to add highly scalable image analysis to Hungaricana, a free service provided by Arcanum, which enables you to search and explore Hungarian cultural heritage, including 600,000 faces over 500,000 images. For example, you can find historical works by author Mór Jókai or photos on topics like weddings. The Arcanum team chose Amazon Rekognition to free valuable staff from time and cost-intensive manual labeling, and improved label accuracy to make 200,000 previously unsearchable images (approximately 40% of image inventory), available to users.

Amazon Rekognition makes it easy to add image and video analysis to your applications using highly scalable machine learning (ML) technology that requires no previous ML expertise to use. Amazon Rekognition also provides highly accurate facial recognition and facial search capabilities to detect, analyze, and compare faces.

Arcanum uses this facial recognition feature in their image database services to help you find particular people in Arcanum’s articles. This post discusses their challenges and why they chose Amazon Rekognition as their solution.

Automated image labeling challenges

Arcanum dedicated a team of three people to start tagging and labeling content for Hungaricana. The team quickly learned that they would need to invest more than 3 months of time-consuming and repetitive human labor to provide accurate search capabilities to their customers. Considering the size of the team and scope of the existing project, Arcanum needed a better solution that would automate image and object labelling at scale.

Automated image labeling solutions

To speed up and automate image labeling, Arcanum turned to Amazon Rekognition to enable users to search photos by keywords (for example, type of historic event, place name, or a person relevant to Hungarian history).

For the Hungaricana project, preprocessing all the images was challenging. Arcanum ran a TensorFlow face search across all 28 million pages on a machine with 8 GPUs in their own offices to extract only faces from images.

The following screenshot shows what an extract looks like (image provided by Arcanum Database Ltd).

The images containing only faces are sent to Amazon Rekognition, invoking the IndexFaces operation to add a face to the collection. For each face that is detected in the specified face collection, Amazon Rekognition extracts facial features into a feature vector and stores it in an Amazon Aurora database. Amazon Rekognition uses feature vectors when it performs face match and search operations using the SearchFaces and SearchFacesByImage operations.

The image preprocessing helped create a very efficient and cost-effective way to index faces. The following diagram summarizes the preprocessing workflow.

As for the web application, the workflow starts with a Hungaricana user making a face search request. The following diagram illustrates the application workflow.

The workflow includes the following steps:

  1. The user requests a facial match by uploading the image. The web request is automatically distributed by the Elastic Load Balancer to the webserver fleet.
  2. Amazon Elastic Compute Cloud (Amazon EC2) powers application servers that handle the user request.
  3. The uploaded image is stored in Amazon Simple Storage Service (Amazon S3).
  4. Amazon Rekognition indexes the face and runs SearchFaces to look for a face similar to the new face ID.
  5. The output of the search face by image operation is stored in Amazon ElastiCache, a fully managed in-memory data store.
  6. The metadata of the indexed faces are stored in an Aurora relational database built for the cloud.
  7. The resulting face thumbnails are served to the customer via the fast content-delivery network (CDN) service Amazon CloudFront.

Experimenting and live testing Hungaricana

During our test of Hungaricana, the application performed extremely well. The searches not only correctly identified people, but also provided links to all publications and sources in Arcanum’s privately owned database where found faces are present. For example, the following screenshot shows the result of the famous composer and pianist Franz Liszt.

The application provided 42 pages of 6×4 results. The results are capped to 1,000. The 100% scores are the confidence scores returned by Amazon Rekognition and are rounded up to whole numbers.

The application of Hungaricana has always promptly, and with a high degree of certainty, presented results and links to all corresponding publications.

Business results

By introducing Amazon Rekognition into their workflow, Arcanum enabled a better customer experience, including building family trees, searching for historical figures, and researching historical places and events.

The concept of face searching using artificial intelligence certainly isn’t new. But Hungaricana uses it in a very creative, unique way.

Amazon Rekognition allowed Arcanum to realize three distinct advantages:

  • Time savings – The time to market speed increased dramatically. Now, instead of spending several months of intense manual labor to label all the images, the company can do this job in a few days. Before, basic labeling on 150,000 images took months for three people to complete.
  • Cost savings – Arcanum saved around $15,000 on the Hungaricana project. Before using Amazon Rekognition, there was no automation, so a human workforce had to scan all the images. Now, employees can shift their focus to other high-value tasks.
  • Improved accuracy – Users now have a much better experience regarding hit rates. Since Arcanum started using Amazon Rekognition, the number of hits has doubled. Before, out of 500,000 images, about 200,000 weren’t searchable. But with Amazon Rekognition, search is now possible for all 500,000 images.

 “Amazon Rekognition made Hungarian culture, history, and heritage more accessible to the world,” says Előd Biszak, Arcanum CEO. “It has made research a lot easier for customers building family trees, searching for historical figures, and researching historical places and events. We cannot wait to see what the future of artificial intelligence has to offer to enrich our content further.”

Conclusion

In this post, you learned how to add highly scalable face and image analysis to an enterprise-level image gallery to improve label accuracy, reduce costs, and save time.

You can test Amazon Rekognition features such as facial analysis, face comparison, or celebrity recognition on images specific to your use case on the Amazon Rekognition console.

For video presentations and tutorials, see Getting Started with Amazon Rekognition. For more information about Amazon Rekognition, see Amazon Rekognition Documentation.


About the Authors

Siniša Mikašinović is a Senior Solutions Architect at AWS Luxembourg, covering Central and Eastern Europe—a region full of opportunities, talented and innovative developers, ISVs, and startups. He helps customers adopt AWS services as well as acquire new skills, learn best practices, and succeed globally with the power of AWS. His areas of expertise are Game Tech and Microsoft on AWS. Siniša is a PowerShell enthusiast, a gamer, and a father of a small and very loud boy. He flies under the flags of Croatia and Serbia.

Cameron Peron is Senior Marketing Manager for AWS Amazon Rekognition and the AWS AI/ML community. He evangelizes how AI/ML innovation solves complex challenges facing community, enterprise, and startups alike. Out of the office, he enjoys staying active with kettlebell-sport, spending time with his family and friends, and is an avid fan of Euro-league basketball.

Source: https://aws.amazon.com/blogs/machine-learning/arcanum-makes-hungarian-heritage-accessible-with-amazon-rekognition/

Continue Reading

AI

Arcanum makes Hungarian heritage accessible with Amazon Rekognition

Arcanum specializes in digitizing Hungarian language content, including newspapers, books, maps, and art. With over 30 years of experience, Arcanum serves more than 30,000 global subscribers with access to Hungarian culture, history, and heritage. Amazon Rekognition Solutions Architects worked with Arcanum to add highly scalable image analysis to Hungaricana, a free service provided by Arcanum, […]

Published

on

Arcanum specializes in digitizing Hungarian language content, including newspapers, books, maps, and art. With over 30 years of experience, Arcanum serves more than 30,000 global subscribers with access to Hungarian culture, history, and heritage.

Amazon Rekognition Solutions Architects worked with Arcanum to add highly scalable image analysis to Hungaricana, a free service provided by Arcanum, which enables you to search and explore Hungarian cultural heritage, including 600,000 faces over 500,000 images. For example, you can find historical works by author Mór Jókai or photos on topics like weddings. The Arcanum team chose Amazon Rekognition to free valuable staff from time and cost-intensive manual labeling, and improved label accuracy to make 200,000 previously unsearchable images (approximately 40% of image inventory), available to users.

Amazon Rekognition makes it easy to add image and video analysis to your applications using highly scalable machine learning (ML) technology that requires no previous ML expertise to use. Amazon Rekognition also provides highly accurate facial recognition and facial search capabilities to detect, analyze, and compare faces.

Arcanum uses this facial recognition feature in their image database services to help you find particular people in Arcanum’s articles. This post discusses their challenges and why they chose Amazon Rekognition as their solution.

Automated image labeling challenges

Arcanum dedicated a team of three people to start tagging and labeling content for Hungaricana. The team quickly learned that they would need to invest more than 3 months of time-consuming and repetitive human labor to provide accurate search capabilities to their customers. Considering the size of the team and scope of the existing project, Arcanum needed a better solution that would automate image and object labelling at scale.

Automated image labeling solutions

To speed up and automate image labeling, Arcanum turned to Amazon Rekognition to enable users to search photos by keywords (for example, type of historic event, place name, or a person relevant to Hungarian history).

For the Hungaricana project, preprocessing all the images was challenging. Arcanum ran a TensorFlow face search across all 28 million pages on a machine with 8 GPUs in their own offices to extract only faces from images.

The following screenshot shows what an extract looks like (image provided by Arcanum Database Ltd).

The images containing only faces are sent to Amazon Rekognition, invoking the IndexFaces operation to add a face to the collection. For each face that is detected in the specified face collection, Amazon Rekognition extracts facial features into a feature vector and stores it in an Amazon Aurora database. Amazon Rekognition uses feature vectors when it performs face match and search operations using the SearchFaces and SearchFacesByImage operations.

The image preprocessing helped create a very efficient and cost-effective way to index faces. The following diagram summarizes the preprocessing workflow.

As for the web application, the workflow starts with a Hungaricana user making a face search request. The following diagram illustrates the application workflow.

The workflow includes the following steps:

  1. The user requests a facial match by uploading the image. The web request is automatically distributed by the Elastic Load Balancer to the webserver fleet.
  2. Amazon Elastic Compute Cloud (Amazon EC2) powers application servers that handle the user request.
  3. The uploaded image is stored in Amazon Simple Storage Service (Amazon S3).
  4. Amazon Rekognition indexes the face and runs SearchFaces to look for a face similar to the new face ID.
  5. The output of the search face by image operation is stored in Amazon ElastiCache, a fully managed in-memory data store.
  6. The metadata of the indexed faces are stored in an Aurora relational database built for the cloud.
  7. The resulting face thumbnails are served to the customer via the fast content-delivery network (CDN) service Amazon CloudFront.

Experimenting and live testing Hungaricana

During our test of Hungaricana, the application performed extremely well. The searches not only correctly identified people, but also provided links to all publications and sources in Arcanum’s privately owned database where found faces are present. For example, the following screenshot shows the result of the famous composer and pianist Franz Liszt.

The application provided 42 pages of 6×4 results. The results are capped to 1,000. The 100% scores are the confidence scores returned by Amazon Rekognition and are rounded up to whole numbers.

The application of Hungaricana has always promptly, and with a high degree of certainty, presented results and links to all corresponding publications.

Business results

By introducing Amazon Rekognition into their workflow, Arcanum enabled a better customer experience, including building family trees, searching for historical figures, and researching historical places and events.

The concept of face searching using artificial intelligence certainly isn’t new. But Hungaricana uses it in a very creative, unique way.

Amazon Rekognition allowed Arcanum to realize three distinct advantages:

  • Time savings – The time to market speed increased dramatically. Now, instead of spending several months of intense manual labor to label all the images, the company can do this job in a few days. Before, basic labeling on 150,000 images took months for three people to complete.
  • Cost savings – Arcanum saved around $15,000 on the Hungaricana project. Before using Amazon Rekognition, there was no automation, so a human workforce had to scan all the images. Now, employees can shift their focus to other high-value tasks.
  • Improved accuracy – Users now have a much better experience regarding hit rates. Since Arcanum started using Amazon Rekognition, the number of hits has doubled. Before, out of 500,000 images, about 200,000 weren’t searchable. But with Amazon Rekognition, search is now possible for all 500,000 images.

 “Amazon Rekognition made Hungarian culture, history, and heritage more accessible to the world,” says Előd Biszak, Arcanum CEO. “It has made research a lot easier for customers building family trees, searching for historical figures, and researching historical places and events. We cannot wait to see what the future of artificial intelligence has to offer to enrich our content further.”

Conclusion

In this post, you learned how to add highly scalable face and image analysis to an enterprise-level image gallery to improve label accuracy, reduce costs, and save time.

You can test Amazon Rekognition features such as facial analysis, face comparison, or celebrity recognition on images specific to your use case on the Amazon Rekognition console.

For video presentations and tutorials, see Getting Started with Amazon Rekognition. For more information about Amazon Rekognition, see Amazon Rekognition Documentation.


About the Authors

Siniša Mikašinović is a Senior Solutions Architect at AWS Luxembourg, covering Central and Eastern Europe—a region full of opportunities, talented and innovative developers, ISVs, and startups. He helps customers adopt AWS services as well as acquire new skills, learn best practices, and succeed globally with the power of AWS. His areas of expertise are Game Tech and Microsoft on AWS. Siniša is a PowerShell enthusiast, a gamer, and a father of a small and very loud boy. He flies under the flags of Croatia and Serbia.

Cameron Peron is Senior Marketing Manager for AWS Amazon Rekognition and the AWS AI/ML community. He evangelizes how AI/ML innovation solves complex challenges facing community, enterprise, and startups alike. Out of the office, he enjoys staying active with kettlebell-sport, spending time with his family and friends, and is an avid fan of Euro-league basketball.

Source: https://aws.amazon.com/blogs/machine-learning/arcanum-makes-hungarian-heritage-accessible-with-amazon-rekognition/

Continue Reading

AI

Arcanum makes Hungarian heritage accessible with Amazon Rekognition

Arcanum specializes in digitizing Hungarian language content, including newspapers, books, maps, and art. With over 30 years of experience, Arcanum serves more than 30,000 global subscribers with access to Hungarian culture, history, and heritage. Amazon Rekognition Solutions Architects worked with Arcanum to add highly scalable image analysis to Hungaricana, a free service provided by Arcanum, […]

Published

on

Arcanum specializes in digitizing Hungarian language content, including newspapers, books, maps, and art. With over 30 years of experience, Arcanum serves more than 30,000 global subscribers with access to Hungarian culture, history, and heritage.

Amazon Rekognition Solutions Architects worked with Arcanum to add highly scalable image analysis to Hungaricana, a free service provided by Arcanum, which enables you to search and explore Hungarian cultural heritage, including 600,000 faces over 500,000 images. For example, you can find historical works by author Mór Jókai or photos on topics like weddings. The Arcanum team chose Amazon Rekognition to free valuable staff from time and cost-intensive manual labeling, and improved label accuracy to make 200,000 previously unsearchable images (approximately 40% of image inventory), available to users.

Amazon Rekognition makes it easy to add image and video analysis to your applications using highly scalable machine learning (ML) technology that requires no previous ML expertise to use. Amazon Rekognition also provides highly accurate facial recognition and facial search capabilities to detect, analyze, and compare faces.

Arcanum uses this facial recognition feature in their image database services to help you find particular people in Arcanum’s articles. This post discusses their challenges and why they chose Amazon Rekognition as their solution.

Automated image labeling challenges

Arcanum dedicated a team of three people to start tagging and labeling content for Hungaricana. The team quickly learned that they would need to invest more than 3 months of time-consuming and repetitive human labor to provide accurate search capabilities to their customers. Considering the size of the team and scope of the existing project, Arcanum needed a better solution that would automate image and object labelling at scale.

Automated image labeling solutions

To speed up and automate image labeling, Arcanum turned to Amazon Rekognition to enable users to search photos by keywords (for example, type of historic event, place name, or a person relevant to Hungarian history).

For the Hungaricana project, preprocessing all the images was challenging. Arcanum ran a TensorFlow face search across all 28 million pages on a machine with 8 GPUs in their own offices to extract only faces from images.

The following screenshot shows what an extract looks like (image provided by Arcanum Database Ltd).

The images containing only faces are sent to Amazon Rekognition, invoking the IndexFaces operation to add a face to the collection. For each face that is detected in the specified face collection, Amazon Rekognition extracts facial features into a feature vector and stores it in an Amazon Aurora database. Amazon Rekognition uses feature vectors when it performs face match and search operations using the SearchFaces and SearchFacesByImage operations.

The image preprocessing helped create a very efficient and cost-effective way to index faces. The following diagram summarizes the preprocessing workflow.

As for the web application, the workflow starts with a Hungaricana user making a face search request. The following diagram illustrates the application workflow.

The workflow includes the following steps:

  1. The user requests a facial match by uploading the image. The web request is automatically distributed by the Elastic Load Balancer to the webserver fleet.
  2. Amazon Elastic Compute Cloud (Amazon EC2) powers application servers that handle the user request.
  3. The uploaded image is stored in Amazon Simple Storage Service (Amazon S3).
  4. Amazon Rekognition indexes the face and runs SearchFaces to look for a face similar to the new face ID.
  5. The output of the search face by image operation is stored in Amazon ElastiCache, a fully managed in-memory data store.
  6. The metadata of the indexed faces are stored in an Aurora relational database built for the cloud.
  7. The resulting face thumbnails are served to the customer via the fast content-delivery network (CDN) service Amazon CloudFront.

Experimenting and live testing Hungaricana

During our test of Hungaricana, the application performed extremely well. The searches not only correctly identified people, but also provided links to all publications and sources in Arcanum’s privately owned database where found faces are present. For example, the following screenshot shows the result of the famous composer and pianist Franz Liszt.

The application provided 42 pages of 6×4 results. The results are capped to 1,000. The 100% scores are the confidence scores returned by Amazon Rekognition and are rounded up to whole numbers.

The application of Hungaricana has always promptly, and with a high degree of certainty, presented results and links to all corresponding publications.

Business results

By introducing Amazon Rekognition into their workflow, Arcanum enabled a better customer experience, including building family trees, searching for historical figures, and researching historical places and events.

The concept of face searching using artificial intelligence certainly isn’t new. But Hungaricana uses it in a very creative, unique way.

Amazon Rekognition allowed Arcanum to realize three distinct advantages:

  • Time savings – The time to market speed increased dramatically. Now, instead of spending several months of intense manual labor to label all the images, the company can do this job in a few days. Before, basic labeling on 150,000 images took months for three people to complete.
  • Cost savings – Arcanum saved around $15,000 on the Hungaricana project. Before using Amazon Rekognition, there was no automation, so a human workforce had to scan all the images. Now, employees can shift their focus to other high-value tasks.
  • Improved accuracy – Users now have a much better experience regarding hit rates. Since Arcanum started using Amazon Rekognition, the number of hits has doubled. Before, out of 500,000 images, about 200,000 weren’t searchable. But with Amazon Rekognition, search is now possible for all 500,000 images.

 “Amazon Rekognition made Hungarian culture, history, and heritage more accessible to the world,” says Előd Biszak, Arcanum CEO. “It has made research a lot easier for customers building family trees, searching for historical figures, and researching historical places and events. We cannot wait to see what the future of artificial intelligence has to offer to enrich our content further.”

Conclusion

In this post, you learned how to add highly scalable face and image analysis to an enterprise-level image gallery to improve label accuracy, reduce costs, and save time.

You can test Amazon Rekognition features such as facial analysis, face comparison, or celebrity recognition on images specific to your use case on the Amazon Rekognition console.

For video presentations and tutorials, see Getting Started with Amazon Rekognition. For more information about Amazon Rekognition, see Amazon Rekognition Documentation.


About the Authors

Siniša Mikašinović is a Senior Solutions Architect at AWS Luxembourg, covering Central and Eastern Europe—a region full of opportunities, talented and innovative developers, ISVs, and startups. He helps customers adopt AWS services as well as acquire new skills, learn best practices, and succeed globally with the power of AWS. His areas of expertise are Game Tech and Microsoft on AWS. Siniša is a PowerShell enthusiast, a gamer, and a father of a small and very loud boy. He flies under the flags of Croatia and Serbia.

Cameron Peron is Senior Marketing Manager for AWS Amazon Rekognition and the AWS AI/ML community. He evangelizes how AI/ML innovation solves complex challenges facing community, enterprise, and startups alike. Out of the office, he enjoys staying active with kettlebell-sport, spending time with his family and friends, and is an avid fan of Euro-league basketball.

Source: https://aws.amazon.com/blogs/machine-learning/arcanum-makes-hungarian-heritage-accessible-with-amazon-rekognition/

Continue Reading
AI10 hours ago

Arcanum makes Hungarian heritage accessible with Amazon Rekognition

AI10 hours ago

Arcanum makes Hungarian heritage accessible with Amazon Rekognition

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Arcanum makes Hungarian heritage accessible with Amazon Rekognition

AI10 hours ago

Arcanum makes Hungarian heritage accessible with Amazon Rekognition

AI10 hours ago

Arcanum makes Hungarian heritage accessible with Amazon Rekognition

AI10 hours ago

Arcanum makes Hungarian heritage accessible with Amazon Rekognition

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Arcanum makes Hungarian heritage accessible with Amazon Rekognition

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Arcanum makes Hungarian heritage accessible with Amazon Rekognition

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Arcanum makes Hungarian heritage accessible with Amazon Rekognition

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Arcanum makes Hungarian heritage accessible with Amazon Rekognition

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Arcanum makes Hungarian heritage accessible with Amazon Rekognition

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